After an emergency or incident, you may have been affected in various ways. The responding organisations will be looking to try and address the consequences of the incident as soon as they can. This will happen once the immediate risk has been dealt with.

Recovering from an emergency

The local authority will do everything it can to facilitate a speedy recovery to normality. However, some responsibilities have to stay with you as an individual - especially where your health and property are concerned.

  • be aware of new hazards created by the disaster. Watch for washed-out roads, contaminated buildings, contaminated water, gas leaks, broken glass, damaged or loose power lines and wires, slippery floors, etc.
  • before going into your house, walk carefully around the outside of your home and check for any hazards. Check for cracks in the roof, walls and chimneys. If it looks like the building may collapse, leave immediately and contact the council
  • if your home was damaged by fire, do not enter until authorities say it is safe
  • check with your United Utilities before using the water; it may be contaminated
  • be aware of exhaustion. Don't try to do too much at once, set priorities and pace yourself
  • drink plenty of clean water, eat well and get enough rest
  • wear sturdy boots and work gloves when working with debris. Wash your hands thoroughly with soap and clean water often


Call your insurance provider as soon as possible. Take pictures of damages and keep good records of any repair work and cleaning costs. Always get a written quotation because your insurer will require this. Make sure that it is on headed paper with landline contact numbers and an address you have verified. Never pay in advance. Only pay up when the work is done to your satisfaction and obtain a receipt for the payment.

Further information