Reasons for removing BT payphones

BT has indicated that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time with at least 98 per cent of the UK having either 3G or 4G coverage.

This is important because as long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider.

Phone boxes are not being removed where there is no network coverage, in accident black spots, and a number of other locations which meet social need criteria.

Adopt a kiosk

Local communities have the opportunity to adopt a traditional red 'heritage' phone box and make them an asset that local people can enjoy. It costs £1 per phone box. Read BT Adopt a Kiosk for more information.

Payphone removal consultation - April 2021

We recently received notification that BT wishes to remove 10 public phone boxes within the borough. The list of phone boxes and their location is below.

A consultation was held about the proposal with notices being placed in each of the phone boxes that were proposed for removal.

The council consulted the local community on three options:

  • to agree to the removal
  • to object to the removal
  • to adopt the call box for use by the local community

The consultation closed on 20 May 2021.

Payphone removal consultation - November 2019

We recently received notification that BT wishes to remove 23 public phone boxes within the borough.

A consultation has been held about the proposal with notices being placed in each of the phone boxes that were proposed for removal. The consultation closed on 12 February 2020.

A response has been issued to BT about the proposal to remove the phone boxes and that response can been seen in the notice below.

Payphone removal consultation - August 2019

We recently received notification that BT wishes to remove 26 public phone boxes within the borough.

A consultation has been held about the proposal with notices being placed in each of the phone boxes that were proposed for removal. The consultation closed on 21 November 2019.

A response has been issued to BT about the proposal to remove the phone boxes and that response can been seen in the notice below.

Payphone removal consultation - January 2018

We recently received notification that BT wish to remove the payphone kiosk at Raby Road/Raby Mere Road, Raby, Wirral, CH63 4LE.

A consultation has been held about the proposal with notice being placed in the phone box proposed for removal. The consultation closed on 19th February 2018

A response has been issued to BT about the proposal to remove the phone box and that response can be seen in the notice below.

Payphone removals consultation - December 2016

We recently received notification that BT wishes to remove 26 public phone boxes located within the Borough.

A consultation has been held about the proposal with notices being placed in each of the phone boxes that were proposed for removal.  The consultation closed on 21st December 2016.

A response has been issued to BT about the proposal to remove the phone boxes and that response can be seen in the notice below.